The Tesco store at IOI City Mall in Putrajaya is the first site of the pilot deployment, which will be followed by Tesco KSL City in Johor. NCR self-checkout solution provides user-friendly interface and touchscreen that intelligently guides shoppers through the checkout process with animated demonstrations for simpler and faster transactions. NCR will provide consulting, training and services to ensure smooth deployment.
“We are delighted to work with Tesco to extend the benefits of self-checkout to another new market in Asia,” said Michael Cawley, vice president of Asia Pacific, NCR Retail. “By leveraging our solid global deployment experiences, we are helping retailers not only to improve their customer services and differentiate their in-store experiences, but also improve their operating costs.”
Tesco first started using NCR SelfServ checkout in the UK in 2002. The technology is now available at Tesco stores in Ireland, the US, Central and Eastern Europe, South Korea and Thailand. NCR’s own research shows that self-checkout solutions can reduce wait times by as much as 40 percent while nearly two thirds of shoppers say stores that offer the option of self-checkout provide better customer services.
NCR leads the world in self-checkout (SCO) technology, shipping more units in 2014 than all other vendors combined for the 5th consecutive year according to strategic research and consulting firm RBR. RBR expects ePOS and SCO shipments to grow through 2020.