APOLOGY STATEMENT : Caryn Loh, General Manager and Country Head of Watsons Malaysia
We deeply and sincerely apologize for our recent “Legenda Cun
Raya” video which was released on social media in Malaysia. The 15 minute video was
inspired by the Malay legend Dayang Senandong made popular in the 1965 movie “Dayang
Senandong’. It was our intention to convey concepts of inner and outer beauty, unfortunately
the video instead offended many.
Regretfully, we acknowledge that the “Legenda Cun Raya” video is not in-line with the values
that we hold dearly in Malaysia. Watsons Malaysia takes responsibility for the video and its
content and is truly sorry that some elements have offended the general public.
Watsons Malaysia following the feedback from the general public, immediately removed the
video and we appreciate your honest feedback especially leading into an important celebration
like Hari Raya.
Moving forward we will continue to listen to the general public and our loyal customers. On
behalf of Watsons Malaysia we humbly seek your forgiveness and deeply regret any harm that
we have caused.